SHIPPING POLICY

When will I receive my order?

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

What is the shipping cost?

The standard shipping cost is $15, however occasionally we offer complimentary free shipping on certain terms. 

RETURN AND REFUND POLICY

Thanks for shopping at  Cottonville. If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

PAYMENT METHOD

Cottonville is accepting Visa, Mastercard and Pay Pal. 

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